ProgressSoft's commitment to client service and support ensures that users have the necessary back up to keep their systems running smoothly. This involves providing up-to-date releases on a continuous basis and availing experienced client service personnel to deal with any queries or difficulties encountered.

Through the Technical Support program, we offer a wide range of support that varies between resolving client problems and upgrading the software.

Support Availability

Technical Support is available to all our clients who are enrolled in a Support Agreement with ProgressSoft, or whose software is still under warranty. Our software is offered with three months free-of-charge support commitment from ProgressSoft, starting from the date of the Software License release.

At the end of the free-of-charge support (warranty) period, clients sign a Support Agreement with ProgressSoft to enjoy the benefits of our support program. This Support Agreement covers all System Updates, which requires a separate deal with ProgressSoft.

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