Dispute Management System
ProgressSoft’s Dispute Management System provides the capability for banks to create and exchange dispute cases over financial transactions processed in the central bank’s payment channels.
The web-based system is hosted at the central bank and provides a controlled environment for processing issues and reaching transaction resolution. It also enables the central bank to review, conduct oversight and at times interfere in the final decision-making process and verdict.
PS-DMS provides case management processing for multiple payment channels via workflow automation, task automation and a rule management system that offer a controlled environment for processing issues and reaching transaction resolution.
PS-DMS seamlessly integrates with the central bank’s payment systems to add a reference to payment items that are in dispute. It also integrates with the RTGS system for the settlement of resolved dispute cases.
Management & Oversight
PS-DMS enables the central bank to conduct oversight and at times interfere in the final decision-making process and verdict. In addition, the central bank can configure the rules for managing dispute cases, as well as define charges and penalties for processing dispute cases.
PS-DMS dispute processing views are subject to dual-control where users are only able to view records that require action from their side, i.e. items that require modification by a maker user, or approval and rejection by a checker user.
PS-DMS monitors the counts and statuses of the dispute cases using a comprehensive and fully customizable set of reports and dashboards, enabling authorized personnel to monitor all aspects of the system for technical and business reasons.
Displays the counts and statuses of dispute cases using reports and dashboards
Provides secure, prompt and efficient dispute resolution between financial institutions
Easily integrates with the central bank’s payment systems including RTGS
Allows the central bank to process multiple payment channel disputes via automated workflows