The move to deploy an electronic shipping documentation system is a continuation of ARAMEX's efforts to streamline its operations and offer enhanced customer service experience. Such scenario was actualized through ProgressSoft's sophisticated solution PS-eDRS. The primal idea of the system started with electronically availing shipping documents, from which signature and other information pertaining to the shipment are extracted and imported to ARAMEX shipment tracking system. PS-eDRS functionality extends to complete archiving and management of shipping and other business documents, ensuring accurate and prompt retrieval of signature and courier information.
"A great deal of time is consumed when conducting manual searching through the huge amount of delivery run sheets produced for thousands of shipments per day. This procedure can take up to several hours when looking for old documents," explained Mr. Faris Fallouh, Manager of Express Services for Middle East & Asian Subcontinent, ARAMEX. "Using PS-eDRS, we can now automatically use the tracking number of the shipment to promptly retrieve its corresponding document, cutting significant time and effort and ultimately serving our customers in a quicker and more efficient manner"
Facilitating their expertise in imaging technology, ProgressSoft developed PS-eDRS by deploying an impressive array of image processing tools that were entirely in-house developed. PS-eDRS comprises accurate barcode capture and recognition functionalities, auto image enhancement tools and dynamic document template definition.
"ProgressSoft's professionalism translated into fully met requirements, time-conscious deliverables, clearly detailed feedback and smooth implementation", said Fallouh, affirming ARAMEX's satisfaction with PS-eDRS. "Our overall experience with ProgressSoft is very positive and the system is promising great results." Likewise, ProgressSoft perceived ARAMEX's request for such specialized system as an opportunity to build a trusting relationship with ARAMEX, added cutting-edge reference on both parts.
ARAMEX, part of Arab International Logistics (ARAMEX) and listed on the Dubai Financial Market (DFM: ARMX), is the leading provider of total transportation solutions in the MENA region and South Asia, offering express delivery, freight forwarding and logistics solutions. Founded 23 years ago, ARAMEX employs over 4000 people in 200 offices spanning five continents and has a strong global alliance network offering worldwide presence.
Committed to a boundless aspiration towards innovation since its inception in 1989, ProgressSoft has been leveraging the latest in imaging technology to introduce an impressive suite of intelligent solutions to the financial world. Today, ProgressSoft has consolidated its position as the new household name in the banking industry, claiming an active role in shaping the future of a technology-driven era of electronic financial services